Cancellation Policy
Last updated: 12/12/2025
We understand that plans change. Our cancellation policy helps us manage appointment availability fairly.
1. Cancellation & Rescheduling
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
- Cancellations made with less than 24 hours’ notice may incur a fee.
2. Late Cancellation Fee
- Late cancellations may be charged a £25 fee.
3. No-Shows
- Clients who fail to attend an appointment without notice may still be charged.
- This may include partial or full treatment cost, at our discretion.
4. Deposits
- Deposits may be required for certain treatments or bookings.
- Deposits are discretionary and are generally non-refundable if cancellation terms are not met.
5. Exceptional Circumstances
We may waive cancellation fees in exceptional circumstances at our discretion.